Certificate in Workplace Communication: Strong workplace communication is essential for career success. This certificate provides practical, ready-to-use skills in conflict management, negotiation, and personality awareness to improve collaboration and performance. You’ll learn proven strategies you can apply immediately to achieve better outcomes at work. This certificate is comprised of the following three classes. You may register for any class individually or you may register for the certificate at a discount. Conflict Management: Managers spend over 20% of their time dealing with conflict, and it’s the only management skill strongly linked to higher pay and promotion. This course introduces a practical conflict management model, real-world case studies, and strategies you can apply immediately in the workplace. Management in the 21st Century: Advance your management skills with modern strategies that improve both organizational results and employee satisfaction. Learn to turn challenges into solutions and develop a lasting skillset that supports long-term career and workplace success. Using Personality Profiles for Better Work Performance: Understanding yourself and others improves effectiveness at work, home, and in relationships. Learn to communicate more clearly, share ideas effectively, and adapt to different communication styles. The course includes a DiSC Behavioral Personality Profile assessment and review.