Welcome to the Y! We are pleased to offer a quality child care experience to your child. YMCA before & after school programs makes the most out of the school day! Kids get the chance to play, learn, & hang out with friends in a fun environment led by our highly-trained staff. The benefits of YMCA Licensed School-Age Child Care: • High quality & well-trained staff members who possess college units/coursework in Child Development & School-Age specialties. All staff members are Infant, Child and Adult CPR, Basic First Aid, Preventative Health & Safety, AED & Basic Water Rescue certified. • Clean, Safe, Secure, Licensed & Accredited facilities/programs. Low ratios, with one staff member for every 12-14 children. • Implementation of SCALED Learning™ (STEM, Career-Connected Learning, Art, Literacy, Education, Diversity & Global Learning. • Financial Assistance available for qualifying families. We accept 3rd Party funding (CCRC, DCFS, etc.) • American Camp Association Accredited Day Camps & Care available during school breaks. All-inclusive options. We look forward to welcoming your family to the YMCA, this school year! MINIMUM ENROLLMENT REQUIREMENTS: Each YMCA before and after school enrichment program and/or child care program requires a minimum enrollment to operate. Prior to the start of each school year, the minimum enrollment requirement must be met by the end of July or the program may be cancelled. If cancelled, the YMCA will refund all payments/deposits for the first month of school. YMCA PROGRAM HANDBOOK ACKNOWLEDGEMENT: By registering for this program, the parent, guardian or authorized representative of the enrolled child acknowledges that they have read, understood and agreed to all the policies and procedures for enrollment in this YMCA program. In addition, the parent, guardian or authorized representative acknowledges that they have received, read, understood and agreed to the most recent edition of the YMCA Handbook for this program. The YMCA Program Handbook is available to download at www.ymcala.org/childcare or via request to email@example.com. IMPORTANT NOTICE: The YMCA reserves the right to modify the program schedule, as the YMCA sees appropriate, without prior notice to the parent, guardian or authorized representative of the child. This includes but is not limited to: weekly themes, weekly planned activities, weekly field trips, if applicable (including field trips and vendors that come to the Y) and the weekly curriculum. The YMCA makes no guarantees that the program schedule will match the advertised schedule, as things may change between the time that the schedule is prepared and the time of program operation. CHANGES & CANCELLATIONS: • School Year Programs: A 15-day (15 calendar days) written request is required for all program changes and cancellations. Without proper written request, the change or cancellation will be denied and applied to the next qualifying payment within the schedule; the subsequent ATS or EFT charge will draft, as scheduled. The 15-day written notice is required 15 calendars days prior to the next scheduled draft. Without such notice, that payment will be drafted as schedule and the cancellation will take effect prior to the next scheduled draft. YMCA School Year Programs are continuous, from the first day of the program until the last day of program and monthly, bi-monthly charges will resume until the program has ended or the parent, guardian or authorized representative has emailed a 15-day written request for cancellation. There are no refunds or credits for missed or unused days of program for any reason, including attempts to cancel after the deadline. Please note the following examples: o If the written request is submitted January 2, the cancellation or change will go into effect January 31, as the written notice was received at least 15 days before the next schedule billing (15 days before the February 1 billing). o If the written request is submitted January 15, the cancellation or change will go into effect January 31, as the written request was received at least 15 days before the next schedule billing (15 days before the February 1 billing) o If the written request is submitted January 19, the cancellation or change will go into effect February 28 (or February 29, if a leap year), as the written request was NOT received at least 15 days before the next schedule billing (15 days before the February 1 billing). In order for us to apply the cancellation or change request, the written request would have had to be submitted no later than the end of day on January 17 (which is 15 days prior to the February 1 billing). In this case, the cancellation would go into effect at the end of the next month, February 28 (or February 29, if a leap year). o Regardless of if the child attends the program or not, the YMCA does not process mid-month cancellations; for this reason, the YMCA does not issue, reimburse or provide partial refunds. The reason the YMCA does not issue, reimburse or provide partial refunds is because we do not permit mid-month or mid-session cancellations. In all cases, the enrolled child is required to complete the monthly or weekly session and the correlating billing cycle. • School Break Programs: A written request is required for all program changes, cancellations and refund requests. Without proper written request, the change, cancellation or refund request will be denied. o All deposits paid towards a weekly program session are nonrefundable, non-transferrable and cannot be used as a program credit. o School Break Programs During the School Year (such as fall, winter and spring break day camp): The deadline to submit a written request for a cancellation, change or refund is the Monday prior to the start of each School Break Program weekly session. YMCA School Break Programs are charged based on the weekly sessions that the parent, guardian or authorized individual selected at the time of online enrollment and it is therefore their responsibility to ensure that any request for cancellations, changes or refunds is submitted by the deadline. o For School Break Programs During the Summer (such as a summer day camp): The deadline to submit a written request for a cancellation, change or refund is the Wednesday prior to the draft for each weekly session (Please note, the weekly draft is the Monday prior to the start of each School Break Program weekly session). This deadline applies to all day camp enrollments, regardless of if the enrollment is paid in full, paid via deposit with a balance or paid week-to-week. YMCA School Break Programs are charged based on the weekly sessions that the parent, guardian or authorized individual selected at the time of online enrollment and it is therefore their responsibility to ensure that any request for cancellations, changes or refunds is submitted by the deadline. See chart below. o No credits, refunds or transfers will be granted for a weekly program session once the deadline for changes and cancellations has passed. This includes a program enrollment that happens after the deadline for changes and cancellations has passed. If a child is enrolled in a weekly program session AFTER the deadline for changes and cancellations has passed for that particular weekly program session, the enrollment and the sale are considered FINAL. The YMCA will not issue a credit, refund or transfer for request made after the deadline for cancellations and changes has passed, regardless of when the child was registered and enrolled in to the program by the payer. o PLEASE NOTE: The Torrance-South Bay YMCA has a separate cancellation and changes policy for their Sports & Specialty Day Camps. Please see below to review that policy. Cancellation Fees (for School Break Programs) • If paid in full, all approved refund requests for a School Break Program will be subject to a $25 cancellation fee. Approval of the refund is contingent upon adherence to the cancellation policies listed above. • If a $25 deposit was placed and there is a balance due, the deposit paid is non-refundable, non-transferrable and cannot be used as a program credit. All deposits paid towards a weekly program session are nonrefundable, non-transferrable and cannot be used as a program credit. WRITTEN REQUEST: All written requests must be submitted to ChildCare@ymcala.org. A verbal notice or written request to the YMCA Director of the program or any YMCA staff member is not sufficient, as YMCA staff cannot submit a written request on behalf of a parent, guardian or authorized representative. Physical forms are no longer provided. Any outstanding balances will be due at the time of cancellation. The parent, guardian or authorized representative is liable for any program fees that the YMCA may incur in its effort to collect any remaining balances. We hope that this information is helpful to you as you navigate through the program.