Cost: C$550.00 plus registration fee & HST ($656.21)
BreakView provides workshops that create learning through dynamic discussion and hands-on experience.
The workshop’s facilitators will lead you through a series of dynamic discussions and practice sessions. This proven format maximizes both the amount learned and the likelihood that you will successfully apply the course content.
All participants receive an 80 page workbook for easy reference. In addition, the format conveys the course information through group discussions, role play and several audio-visual segments.
The training session is divided into three parts, Awareness, Analysis and Action.
The Awareness and Analysis sections will create a strong understanding among participants of their unconscious insensitivity. Self-awareness is an important step towards developing culturally sensitive practice. No one enters the work force with a blank slate. We all have our own perspective, attitudes and biases, colored by life experiences and our membership in many different groups. Because our views affect our interaction with clients, it is important to bring them into conscious awareness. The goal of the introspective process is to aid participants in working with “others” outside their comfort zone.
The Action section provides participants with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.
The workshop closes with participants developing their own Personal Action Plan in order to solidify a commitment to culturally sensitive practice. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it. The personal action plan will enable you to put theory into practice with concrete links incorporating specific aspects of the workshop into the planning process.
WORKSHOP AGENDA:Social Map – Tabulation Table
The Pathway to Sensitivity
Workplace Boundaries: Ontario Human Rights & Bullying in the Workplace
A Theory of Bias
Three Ingredients for Managing Professional Boundaries
Boundaries Communication Model
Managing Boundaries: Assertiveness Training
Assertive Conversations through Dialogue
The Iceberg of Conflict