Emergency Mental Health Dispatching: Understanding and Helping the Callers Some Call Crazy
Start: Tuesday, November 12, 2013 @ 8:00 AM (EST)
Milan , Michigan 48160
Have you ever asked: "When 911 callers in life and death scenarios will not or cannot cooperate due to mental illness or extreme distress what can we do, what can we say?" This unique 2-day course is designed to help you confidently answer this question and gain mastery in 911 call management with highly distressed and Seriously Mentally Ill (SMI) callers. You will gain: 1. A deeper awareness of the SMIs driving the most difficult and stressful 911 calls: what the SMIs look like, what causes them, challenges in treating them. 2. In-depth knowledge of over 15 mental states of 911 callers struggling with SMIs and extreme distress. 3. Intensive skills training in 911TI's model to powerfully intervene in these mental states to help create better call outcomes. 4. Time to listen to and learn from great 911 calls in which dispatchers joined effectively with highly distressed and mentally ill callers to achieve these outcomes.